15% off first course purchase*
15% off first course purchase*
CONTACT INFORMATION
You can contact us online, in store or through social media. We have included the details below.
Online: https://www.glowan.co.uk
Direct Message on Instagram: https://www.instagram.com/glowantanning
RESPONSIBLE TANNING
We strictly adhere to the Sunbed Act (2010) and under 18’s are NOT permitted to purchase UV packages or minutes online and will NOT be permitted to use UV services in-store*. If you are lucky enough to look under 21, we will ask you for proof of age in store before we will allow you to use UV tanning equipment. Please don’t be offended if you are asked, this is for your safety. This would need to be photo ID in the form of a passport, driving license or PASS card and include a date of birth.
No person under 18 years of age are permitted to use the UV tanning equipment or enter tanning units or changing areas. There can only be one person in a tanning room when the equipment is active.
At GLŌWAN we take responsible tanning seriously. We provide a FREE tanning consultation service to all clients in store which reviews a client’s skin type and recommends responsible tanning options.
You must leave a minimum of 24 hours between tanning session. You will be refused use of our UV tanning if there is less than 24 hours between sessions. The European Standard advises you do not exceed 60 sessions per year.
You must use eye protection on every visit. We provide free disposable eye wear in every tanning room. Please use these to protect your eyes every time you tan.
If you are undergoing medical treatment or have photosensitive skin, you must consult a medical professional before using our equipment.
If you are pregnant, we will not permit the use of our UV tanning equipment.
If you have, or plan to have Botox or Dermal Fillers, we strongly advise speaking to a medical professional or your practitioner prior to using any UV tanning equipment.
You must not use our tanning equipment if you have already been sunbathing in natural sunlight or had another sunbed that day (or plan to).
If you have an excessive number of moles (over 50) or have anyone in your immediate family who has had skin cancer you should seek medical advice before using UV Tanning equipment.
By using our equipment, you acknowledge your understanding that using tanning services may result in skin ageing and potentially increase the risk associated with certain skin cancers.
Alcohol consumption or use or illegal substances is not permitted before or during your session, if for any reason a member of our team feels you may be under the influence you may be turned away from your appointment.
LOTIONS
Please note that a customer lotion storage facility is provided in our stores, this is a gesture of goodwill and we regret that we cannot be held responsible for any losses whatsoever. Any lotion left instore is left at the customers own risk. Customers can leave lotions for a maximum period of 12 months from purchase date. We reserve the right to remove and dispose of lotion without notice after 12 months.
We respectfully request that clients do not use Tingle or Oil-based lotions when using our UV Sunbeds. These lotions can affect the acrylics on the beds. GLŌWAN reserve the right to ban lotions from use in their stores that are not fit for use on UV tanning beds.
If you have an allergy or sensitivity, we advise you check lotion ingredients carefully before use.
DAMAGE/LOSS OF CLIENT PROPERTY
You must keep all property and belongings with you in the studio at all times. It is also the customers responsibility to check the room before leaving to ensure they take all their property with them. Please note that GLŌWAN cannot accept any responsibility whatsoever for any loss or damage to clients’ property whilst on the premises.
CHANGES TO PERSONAL CIRCUMSTANCES
Clients are required to inform GLŌWAN immediately of any change in circumstances that affect their eligibility to use UV tanning equipment. This would include any changes to their medical history for example pregnancy, a change in medication or diagnosis of a new medical condition.
Corporate Discount
We offer corporate discounts of up to 10% for both national and local businesses. In order to join our corporate discount program, a business representative would need to email a request to horwich@glowan.co.uk and include the following information; business name, number of employees/ customers and full business address. Corporate discounts are reviewed on a case-by-case basis and the level of discount may vary. To check if your employer is part of our corporate program, please contact your employer directly.
COMPLAINTS
To make a complaint to GLŌWAN, correspondence can be submitted in writing to horwich@glowan.co.uk. Please include any supporting evidence with your complaint.
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